Shipping Policy

Last updated: 17 August 2026

Thank you for shopping with Bamboo Ark. This Shipping Policy explains how we pack and send your order, how long delivery usually takes, what it costs, and what to do if something goes wrong on the way. It applies to every order placed at https://bamboo-ark.com/ and forms part of our Terms and Conditions. If anything here is unclear, please contact us before you order.

How We Ship

Bamboo Ark works with trusted bamboo suppliers and fulfilment partners who hold the stock and ship it directly to you. This keeps our range wide and our prices fair, because we are not adding the cost of a warehouse to every product. It also means that if you buy several items from different ranges, they may travel separately and arrive on different days. This is normal and you are never charged twice for delivery on the same order.

Order Processing Time

Orders are processed on working days, Monday to Friday, excluding public holidays. Most orders are checked, packed and handed to the courier within one to three working days of payment clearing. Orders placed at a weekend or on a holiday are processed on the next working day. During sales, launches and the holiday season, processing can take a little longer, and we will say so on the site when that happens. You will receive a dispatch email with tracking details as soon as your parcel leaves us.

Delivery Times

Delivery time is the processing time plus the time the courier takes. As a general guide:

•     Domestic delivery within the United States: four to eight working days in total.
•     Canada and Mexico: seven to fourteen working days.
•     Europe, the United Kingdom and Australia: ten to twenty working days.
•     Rest of the world: fourteen to twenty five working days.

These are honest estimates based on normal conditions, not guarantees. Customs checks, bad weather, courier backlogs, incorrect addresses and busy seasonal periods can all add time, and those delays are outside our control. Our headline promise of fast delivery refers to how quickly we get your order moving, not to how long a courier takes to cross a border.

Shipping Costs

Shipping charges are calculated at checkout based on the weight, size and destination of your order, and the full amount is shown before you pay. There are no hidden charges added later. From time to time we run free shipping offers on orders above a set value, and the qualifying amount will be shown clearly on the site during the offer. If an order qualifies for free shipping and you later return part of it, and the remaining order falls below the qualifying value, we may deduct the original shipping cost from your refund.

Tracking Your Order

Once your parcel is dispatched you will receive an email containing your tracking number and a link to the courier's tracking page. Please allow up to forty eight hours for the first scan to appear, because tracking information often updates only after the parcel reaches the first sorting hub. If your tracking has not moved for seven working days, contact us and we will open an enquiry with the courier on your behalf.

Delivery Addresses

Please check your delivery address carefully before you confirm your order, including the apartment or unit number and the postal code. We ship to the address exactly as you enter it. If you spot a mistake, email us immediately and we will change it if the parcel has not yet been dispatched. Once an order has left our partner, the address cannot be changed. Parcels returned to us because of an incorrect or incomplete address can be resent, but a second shipping charge will apply.

We can deliver to most residential and business addresses. Some carriers do not deliver to post office boxes, and a few remote regions cannot be served at all. If we cannot ship to your location, we will contact you and refund your order in full.

Customs, Duties And Import Taxes

International orders may attract customs duties, import taxes or handling fees charged by the destination country. These charges are set by your local authorities, not by Bamboo Ark, and they are not included in the price you pay us. As the importer of record, you are responsible for paying them. We cannot tell you in advance what they will be, because rates differ by country and by product type. If you refuse to pay the charges and the parcel is returned or destroyed, we cannot refund the shipping cost, and any product refund will be reduced by the costs we incur.

We declare the true value and contents of every parcel on the customs paperwork. We cannot mark an order as a gift or lower the declared value, as this is against the law.

Lost Parcels

A parcel is treated as lost if it has not arrived within twenty working days of the end of the estimated delivery window and tracking shows no movement. Tell us as soon as you think something has gone wrong. We will investigate with the courier, which usually takes up to ten working days, and once the parcel is confirmed lost we will send a free replacement or give you a full refund, whichever you prefer.

Damaged Or Missing Items

We pack bamboo carefully, but transport can be rough. If your parcel arrives damaged, please take clear photographs of the outer box and the damaged item before you throw anything away, and email them to us within seven days of delivery. Keep the packaging until the claim is settled. If an item is missing from a multi item order, check your dispatch emails first, because your goods may be arriving in separate parcels. If anything is genuinely missing, contact us and we will resolve it quickly with a replacement or a refund.

Marked As Delivered But Not Received

If tracking shows your parcel as delivered but you cannot find it, please check with everyone in your household, look in safe places such as porches, side gates and mail rooms, and ask your immediate neighbours. Parcels are often left somewhere sensible. If it still does not appear after twenty four hours, contact us and we will raise a claim with the courier.

Cancelling Or Changing An Order

If you need to cancel or change an order, email us immediately. We can usually help if the order has not yet been dispatched, because our partners pack quickly. Once a parcel is on its way, it cannot be recalled, but you can return it under our Return and Refund Policy.

Packaging

We ask our partners to use plain, sturdy boxes with recyclable padding wherever possible. Bamboo is a natural material that deserves to travel in something better than a mountain of plastic, and we keep pushing our suppliers in that direction. Outer boxes are unbranded for security, so a parcel arriving without our name on it is still your order.

Contact Us

For any question about shipping, tracking or delivery, contact Bamboo Ark at bambooplants@timberbamboonursery.com or 850-841-0459. Please include your order number so we can help you faster. We would rather hear from you early than have you waiting and wondering.